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Troubleshoot app development

  • Concept
  • 1 minute

Dynatrace has a list of supported browsers which works well with it. Take a look at Dynatrace web UI requirements.

If you come across issues on these supported browsers when working on apps, you can take a look at the following:

  • Browser plugins
  • Browser security settings

Browser plugins​

Browser plugins interfere with app functionality. Disable all plugins if you face an issue.

Browser security settings​

Some of the browser security settings also interfere with app development. The following section describes the common issues with the solution for each browser.

Microsoft Edge​

Third-part cookies​

Blocking third-party cookies breaks the SDK injection. It leads to an endless loop of Uncaught (in promise) Error: No environmentUrl value provided console errors and making the browser unresponsive.

Solution: Open the edge://settings/content/cookies page via address bar and disable the Block third-party cookies setting.

Google Chrome​

Third-part cookies​

Blocking third-party cookies leads to DOMException: Failed to read the 'sessionStorage' property from 'Window': Access is denied for this document console error.

Solution: Open the chrome://settings/cookies page via address bar and disable the Block third-party cookies setting.

Connect to local network​

Selecting Block on the popup asking to allow Look for and connect to any device on your local network leads to a 404 This application doesn't exist error.

Solution: When you see this popup for the first time, select Allow.

If you've accidentally clicked on Block before:

  • Enter chrome://settings/content/all?searchSubpage=apps.dynatrace.com in the address bar to access your Chrome settings page.
  • Expand the entry for the URL of your tenant.
  • Change the setting for Local network access to either Allow or Ask.

Mozilla Firefox​

Enhanced tracking protection​

Enabling Enhanced tracking protection crashes the browser with ResizeObserver loop completed with undelivered notifications console error when Firefox developer tools are open.

Solution: Turn off the Enhanced tracking protection for the site. Look at this article to learn how to disable it per site.

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