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Troubleshoot app development

Dynatrace has a list of supported browsers which works well with it. Take a look at Dynatrace web UI requirements.

If you come across issues on these supported browsers when working on apps, you can take a look at the following:

  • Browser plugins
  • Browser security settings

Browser plugins

Browser plugins interfere with app functionality. Disable all plugins if you face an issue.

Browser security settings

Some of the browser security settings also interfere with app development. The following section describes the common issues with the solution for each browser.

Microsoft Edge

Blocking third-party cookies breaks the SDK injection. It leads to an endless loop of Uncaught (in promise) Error: No environmentUrl value provided console errors and making the browser unresponsive.

Solution: Open the edge://settings/content/cookies page via address bar and disable the Block third-party cookies setting.

Google Chrome

Blocking third-party cookies leads to DOMException: Failed to read the 'sessionStorage' property from 'Window': Access is denied for this document console error.

Solution: Open the chrome://settings/cookies page via address bar and disable the Block third-party cookies setting.

Mozilla Firefox

Enabling Enhanced tracking protection crashes the browser with ResizeObserver loop completed with undelivered notifications console error when Firefox developer tools are open.

Solution: Turn off the Enhanced tracking protection for the site. Look at this article to learn how to disable it per site.

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